The information we collect and how we use and share it
Category of Personal Information Collected
Source of information
Purpose for Collection
Categories of recipients
Contact information: such as your name, address, email address, telephone numbers, or other contact information
To open and maintain records of our interactions with you and your company, to send you catalogs and other marketing, to send you information related to products and services, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages, to communicate with you about products and services offered by Haemonetics and our selected partners, and to manage and administer our programs and services
Our service providers who assist with mailings and other communications, and selected partners and affiliates that we believe may have offers or be of interest to you
Purchase and order information: contact information, together with purchase details, delivery details, payment details, any communications we have received about your order or purchase
To validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, to service products you purchased from us, and to provide you offers that may be of interest to you
Our service providers who process, fulfill and ship orders
Other delivery information: name and address of recipient for delivery, if different from yours
To deliver to the person or company at the address which you have requested
Payment information: name, card issuer and card type, credit or debit card number, expiration date, CVV code, billing address, bank account number and other bank account details
From you and your payment card issuer
To check that the right person is using the right card or account, meet the requirements of the card brands or account issuers, and to make sure we are paid for what you buy
Our service providers who process payments for us. These third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws and requirements, which may include Payment Card Industry Data Security Standards if they are processing payments for us
Information you provide about a third party: if you send someone else a communication from the Site we may collect information such as that person's name, telephone number, email, and/or shipping address.
To deliver to or communicate with the person at the address which you have requested
Our service providers and our co-marketing partners
Legal information: fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents
From you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, your and our professional advisors and representatives
To protect you, other customers and our business against criminal activities and risks, make sure we understand and can meet our legal obligations to you and others and can defend ourselves
Our service providers who help us with fraud protection and credit risk reduction, law enforcement and other governmental authorities in accordance with applicable law.
Preference information: your marketing preferences, your account settings including any default preferences, any preferences you have indicated, the types of services/offers that interest you, or the areas of our website that you visit
From you, from our website technology interaction with your browser/devices and cookies and other similar technologies tracking the pages you visit, the marketing messages you open and the links you follow
To enhance your online experience, including as a way to recognize you and welcome you to the Site, to provide you with customized Site or content.
Our third party vendors and other service providers that perform website analytic services for us
Communications: communications we have with you. Please note that, with your consent, we record calls to our customer service team.
To handle your requests, to contact you when necessary or requested, including to respond to your comments and questions and provide customer service.
Our service providers who assist us with customer service
Voluntary information: any voluntary information you provide us with, such as responses to surveys or competitions and social media account details
To know you better, make our communications with you more personal, learn and improve from your survey feedback and to organize events
Our service providers who administer surveys and promotions and our co-marketing partners
Personalization: your journey online and how you use our Site, whether and when you open our marketing emails and respond to our advertisements
From you, from our Site technology’s interaction with your browser or devices and cookies tracking the pages you visit
To improve our Site, products and services, customer service, and customer experience
Our third party vendors and other service providers that perform website analytic services for us
Device information: IP address, internet provider, operating system and browser used, type of device, such as laptop or smart phone, device cookie settings and other device details, such as MAC address and geolocation, if you use our App and permit it to obtain your precise geolocation
From you and from our website or app technology’s interaction with your browser or devices
To make sure our Site technology works properly with your device and make sure you can see and use our intended website on the device you are using, and for analytical and demographic purposes and to provide offers that may be of interest to you.
We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
Our service providers who help us with fraud protection, and third party vendors and other service providers that perform website analytic services for us
Information automatically collected from your browser: when you use the Services, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site
From you and from our website technology’s interaction with your browser or devices
We will use this information in an aggregated non-specific format for analytical and demographic purposes.
We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users
Our Site also uses third-party analytics vendors such as Google Analytics. Please click here for more information about how data is collected and processed in connection with the Google Analytics service: http://www.google.com/policies/privacy/partners/. We and our third-party vendors or partners use analytics data for a variety of purposes such as to improve the design and functionality of our website, to help us learn things like what pages are most attractive to our visitors, what promotions visitors like to see and to gauge the success of our advertising campaigns. To prevent your data from being used by Google Analytics, please download the Google Analytics Opt-Out Browser Add-on.
In addition to the sharing of your personal information as described above, we also may disclose personal information we collect as follows:
In Connection with Business Transfers
In the event that a division or part or all of Haemonetics is bought, sold or otherwise transferred, or is in the process of a potential transaction, customer information will likely be shared for evaluation purposes and included among the transferred business assets.
To Comply with Laws
Haemonetics may also disclose specific information when such disclosure appears necessary to comply with the law, a subpoena or other litigation process or to protect the interests or safety of its visitors and customers, Haemonetics employees or others.
Do Not Track
Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, Haemonetics and the Site do not recognize DNT.
The Site does not knowingly solicit or collect personally identifiable information online from children under the age of 13 without prior verifiable parental consent. If Haemonetics learns that a child under the age of 13 has submitted personally identifiable information online without parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13, please call us at 800-537-2802 or email us at firstname.lastname@example.org
Minors under 18 years of age may have the personal information that they provide to us deleted by sending an email to email@example.com requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.
Your California Privacy Rights
If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes. To make such request, please contact us as set forth below. Please allow up to 30 days for us to process your request. You may submit such a request once per year.
If you are a California resident, California law also provides you with the following rights with respect to your personal information:
Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.
Haemonetics does not sell your personal information to third parties